Problems Sending or Receiving Email so Get our Gmail Support

Problems sending or receiving email

Email problems can appear with your account itself or with the setup of your email client (the software that you use to gain access to your own email account), and it's not always easy to tell which one of them is to attribute. Keeping your account within its allocated storage dimensions by deleting and/or moving messages, and precisely specifying your preferred address, could save you out of the most frequent troubles with an email receipt.
With respect to sending email, correctly specifying your SMTP email address at the configuration of one's client, and utilizing the correct addresses for the recipients, will avoid among their most frequent problems.
On this page:
  • General issues
  • Preferred address and forwarding Issues
  • Storage Issues
  • Email clients
  • Mobile apparatus
  • General problems
  • If you are not getting All Your IU email

Once I attempt to connect with IU through an outside ISP, why do my IMAP mail messages rebound?

These guidelines assume that most your attempts to send email are bouncing. If only some of your email is bouncing, that is quite likely not the result of the problem described here.
In case your email consistently bounces, follow the Guidelines below that best describe your position:
If you define IU's SMTP servers or utilize VPN, probably the most likely reason that your incoming email pops is that you have not configured your user to make use of authentication and SSL to connect to the IU mail relay servers.
If you specify your own ISP's SMTP servers and do not use VPN, then there could be a problem on your configuration; contact your ISP for support.
Should you define your ISP's SMTP servers and are connected with IU's VPN service, then you want to reconfigure your client to utilize IU's SMTP servers. VPN puts one on the IU system, even though you're connecting through an off-campus ISP so you cannot use any SMTP server to send an email.
Instead, you may also detach from VPN.
Should you specify IU's SMTP and so are linked to IU's VPN service, double check all the SMTP settings, not just the authentication and SSL preferences. Email must not be always bouncing within this situation, and a simple configuration mistake could be responsible (like misspelling mail-relay. edu). Advisors can help recheck the settings to get errors you might have missed, or diagnose whether this is a real outage with the IU mail servers.
Email message size limits

Why am I getting undeliverable or bounce messages for email I didn't send?

Spammers sometimes impersonate another user at the By address when they send out email address. They can send unwanted email to tens of thousands of addresses, and also some text messages subsequently get sent to you (these bounced emails you receive are called backscatter). While it is annoying, it does not mean that your account has been hacked.
  • If you Get a Note Email Notification
  • Read a CRES-encrypted message
  • Preferred address and forwarding problems
  • Change your primary email address and set delivery to your email addresses
  • Storage Issues
  • Assess your storage area to the IU Exchange server
  • About your own storage area in your IU Exchange accounts 

                      
Email customers
Lots of people prefer using email clients (Microsoft Outlook, Thunderbird, Mac Mail, etc.) over accessing email via a browser due to their additional capabilities.
If you are having problems sending or receiving email using an email client, then you may need to troubleshoot your account settings. Choose your account from the list below to locate the settings for popular email clients.
  • Exchange
  • Gmail in IU
  • Email 
If you use an alternative client, visit Configure your email client to operate with IU email systems whether it is not coated in the knowledgebase.
Mobile devices
If you're experiencing problems sending or receiving email on your mobile device, you could troubleshoot your accounts settings; you might find it easier to get rid of your account and put it up with the correct settings.

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